Terms of Service

1. Eligibility and Access

To use our services, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. By using our services, you represent and warrant that you meet these requirements.

You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate, current, and complete information when requested
• • Use our services only for lawful purposes and in accordance with these terms
• • Respect the rights and dignity of our team members and staff
• • Not interfere with or disrupt our services or servers
• • Not attempt to gain unauthorized access to any part of our services

3. Prohibited Activities

You may not use our services to:

• • Engage in any fraudulent, abusive, or unlawful behavior
• • Harass, threaten, or intimidate our staff or other users
• • Submit false information or impersonate another person or entity
• • Introduce viruses, malware, or other harmful code
• • Scrape, mine, or collect data from our website without permission
• • Use our services in any manner that violates applicable laws or regulations

4. Service Requirements

To receive cleaning services, you agree to:

• • Provide safe and reasonable access to the property being cleaned
• • Ensure the property is in a condition suitable for standard cleaning services
• • Secure or remove valuable or fragile items before service
• • Inform us of any special circumstances, hazards, or requirements
• • Provide adequate notice for cancellations or rescheduling as specified in your service agreement

5. Service Scheduling and Booking

When you schedule cleaning services with us, you enter into a service agreement based on the specific details discussed and confirmed. All bookings are subject to availability and confirmation by Oikos Care.

We strive to accommodate your preferred schedule, but certain dates and times may not be available. We reserve the right to decline service requests that do not meet our operational requirements or fall outside our service areas.

6. Account Security

If you create an account with us for managing services or accessing client information, you are responsible for:

• • Maintaining the security and confidentiality of your login credentials
• • All activities that occur under your account
• • Notifying us immediately of any unauthorized access or security breach
• • Ensuring your contact information remains current and accurate

7. Account Suspension and Termination

We reserve the right to suspend or terminate your access to our services if:

• • You violate these Terms of Service or any applicable laws
• • You engage in abusive or inappropriate behavior toward our staff
• • Payment issues arise or accounts become delinquent
• • We determine that continuing service poses safety or security concerns

You may also terminate your relationship with us at any time by providing appropriate notice as outlined in your service agreement.

8. Service Availability

We strive to provide consistent and reliable service, but we cannot guarantee uninterrupted availability. Our services may be affected by:

• • Scheduled maintenance or system updates to our website
• • Staff availability or unforeseen circumstances
• • Weather conditions, public holidays, or emergency situations
• • Technical difficulties or connectivity issues

We will make reasonable efforts to notify you of any significant service disruptions and work to reschedule affected appointments promptly.

9. Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes:

• • Changes to service offerings, pricing, or features
• • Updates to our website functionality or user interface
• • Adjustments to service areas or availability
• • Implementation of new policies or procedures

When practical, we will provide advance notice of material changes that may affect your existing service arrangements.

10. Geographic Limitations

Our cleaning services are available in specific geographic areas within Cyprus. Service availability may vary by location, and we reserve the right to decline service requests outside our operational areas or where service provision is not practical.

11. Website Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Oikos Care or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may view and use our website content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content without our express written permission.

12. Trademarks

The Oikos Care name, logo, and related marks are trademarks or registered trademarks owned by us. You may not use these marks without our prior written consent. Other trademarks, service marks, and trade names appearing on our website are the property of their respective owners.

13. User-Generated Content

If you submit reviews, testimonials, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content in connection with our business operations.

You represent that you own or have the necessary rights to any content you submit and that such content does not violate the rights of any third party or applicable laws.

14. Pricing and Fees

Service pricing is based on the specific service type, property size, and any additional requirements discussed during booking. All prices are stated in Euros unless otherwise specified.

We reserve the right to change our pricing at any time. Price changes will not affect services already booked and confirmed at the original price, but will apply to future bookings.

15. Payment Methods and Terms

Payment is typically due at the time of service or according to the payment terms specified in your service agreement. We accept various payment methods as communicated during the booking process.

Late payments may result in service suspension or termination. You are responsible for all costs associated with collecting overdue payments, including reasonable legal fees if applicable.

16. Cancellations and Refunds

Cancellation policies and any applicable refund terms are specified in your individual service agreement. Generally, we require advance notice for cancellations to avoid charges. Please refer to your service agreement or contact us for specific details regarding cancellation policies.

17. Service Disclaimers

Our services are provided on an "as is" and "as available" basis. While we strive for excellence, we make no warranties or representations regarding:

• • The completeness, accuracy, or reliability of service outcomes
• • Uninterrupted or error-free service availability
• • Specific results or satisfaction levels
• • Website functionality or information accuracy

18. Limitation of Liability

To the fullest extent permitted by law, Oikos Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services or website.

Our total liability for any claims arising from our services is limited to the amount you paid for the specific service giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based.

19. Insurance and Property Protection

While we maintain appropriate insurance coverage for our business operations, clients are responsible for securing their own property and valuables. We recommend removing or securing fragile, valuable, or irreplaceable items before scheduled cleaning services.

20. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Cyprus.

21. Dispute Resolution

We encourage you to contact us directly to resolve any concerns or disputes. We are committed to working with you to find reasonable solutions. If direct resolution is not possible, disputes may be referred to mediation before pursuing formal legal action.

22. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Oikos Care regarding your use of our services and supersede all prior agreements and understandings.

24. Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Oikos Care.

25. Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.