Privacy Policy
Last updated: January 10, 2026
Oikos Care
Grivas Digenis 128
3101 Limassol, Cyprus
Phone: +357 25 763 294
Email: info@domain.com
Our Commitment to Your Privacy
At Oikos Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our cleaning services. We believe in transparency and want you to understand exactly what happens with your data.
We are committed to protecting your personal information and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Cyprus data protection legislation.
What Information We Collect
Information You Provide Directly
When you interact with our website or services, you may provide us with personal information, including:
- • Contact Information: Name, email address, phone number, and physical address when you fill out contact forms or request our services.
- • Service Details: Information about your property, cleaning preferences, scheduling requirements, and any special instructions you provide.
- • Communication Records: Contents of messages, emails, or phone conversations when you contact us for support or inquiries.
- • Payment Information: Billing details and payment information necessary to process transactions for our services.
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- • Usage Data: Information about how you interact with our website, including pages visited, time spent, links clicked, and navigation patterns.
- • Device Information: Device type, operating system, browser type and version, IP address, and unique device identifiers.
- • Location Data: General geographic location based on your IP address to provide relevant service information.
- • Cookies and Tracking: Data collected through cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.
How We Use Your Information
We use the information we collect for specific, legitimate purposes to provide and improve our services:
Service Delivery and Management
To process your service requests, schedule cleaning appointments, coordinate with our team members, manage your account, and communicate with you about service updates or changes.
Communication and Support
To respond to your inquiries, provide customer support, send service confirmations, deliver important notices about your account or services, and address any concerns you may have.
Payment Processing
To process payments, issue invoices, handle billing matters, and maintain financial records in accordance with accounting requirements and legal obligations.
Website Improvement and Analytics
To analyze how visitors use our website, identify areas for improvement, optimize user experience, troubleshoot technical issues, and enhance our online presence.
Marketing and Communications
To send you information about our services, special offers, or updates that may interest you, but only if you have given us permission to do so. You can opt out at any time.
Legal Compliance and Security
To comply with legal obligations, protect against fraud or security threats, enforce our terms of service, respond to legal processes, and protect the rights and safety of our business and customers.
Legal Basis for Processing
Under GDPR and Cyprus data protection law, we process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our service agreement with you, including scheduling, delivering services, and handling payments.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving services, preventing fraud, and maintaining security.
- Consent: When you have given us clear permission to use your information for specific purposes, such as marketing communications or optional cookies.
- Legal Obligation: Processing is required to comply with legal requirements, such as tax laws, accounting regulations, or responding to lawful requests.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by law, legal process, litigation, or requests from governmental authorities. We may also share information to enforce our policies, protect our rights and property, or ensure the safety of our users or the public.
Business Transfers
If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
With Your Consent
We may share your information with other parties when you have given us explicit permission to do so for a specific purpose.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption: We use industry-standard encryption technologies to protect data during transmission and storage, including SSL/TLS protocols for secure communication.
- Access Controls: We restrict access to personal information to authorized personnel only, using role-based access controls and strong authentication measures.
- Regular Monitoring: We continuously monitor our systems for potential vulnerabilities and security incidents, implementing prompt responses to any threats.
- Data Minimization: We collect and retain only the information necessary for specific purposes and delete it when no longer needed.
- Breach Response: In the event of a data breach, we have procedures in place to assess the incident, mitigate harm, and notify affected individuals and authorities as required by law.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:
- • Active Customer Data: While you remain an active customer, we retain your information to provide ongoing services and maintain your account.
- • Inactive Accounts: After you stop using our services, we may retain certain information for a reasonable period to address potential inquiries or issues.
- • Legal Requirements: We retain information as required by tax laws, accounting regulations, and other legal obligations, typically for up to seven years.
- • Anonymous Data: We may retain anonymized or aggregated data indefinitely for statistical analysis and business improvement purposes.
Your Privacy Rights
Under GDPR and Cyprus data protection law, you have several important rights regarding your personal information:
Right to Access
You have the right to request access to the personal information we hold about you and receive a copy of that information in a commonly used format.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure
You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we limit how we use your personal information in specific situations, such as when you contest the accuracy of the data.
Right to Data Portability
You can request to receive your personal information in a structured, machine-readable format and have it transferred to another service provider where technically feasible.
Right to Object
You have the right to object to our processing of your personal information for direct marketing purposes or when we process it based on legitimate interests.
Right to Withdraw Consent
When we process your information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
Right to Lodge a Complaint
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection or your local supervisory authority.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month, though this period may be extended by two additional months in complex cases.
We may need to verify your identity before processing your request to ensure we are disclosing information only to the rightful owner.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- → Avoid filling out contact forms, account registrations, or any data-submitting features.
- → Disable cookies through your browser settings. See our Cookie Policy for more details.
- → Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
International Data Transfers
Your personal information is primarily stored and processed in Cyprus and the European Union. If we transfer your information outside the EU/EEA, we ensure appropriate safeguards are in place, such as:
- • Standard Contractual Clauses approved by the European Commission
- • Transfers to countries with adequate data protection levels as recognized by the EU
- • Other legally approved mechanisms for international data transfers
Third-Party Links and Services
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website and services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice through our website or by email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Oikos Care
Grivas Digenis 128
3101 Limassol, Cyprus
Email: info@domain.com
Phone: +357 25 763 294
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please contact us by phone.